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A day in the life of an Interxion Data Centre Engineer

Our Customer Service Engineers are the hands and eyes of our customers, executing their requests and keeping them up to date with progress and any value-added services. You will need to be proactive, handling projects outside of customer requests. You will be responsible for the data centre rooms and equipment. and work closely with the Operations team and Service Planning Coordinator. Your tasks will include (de)installation, documentation, testing, repairs, physical onboarding, providing technical support to clients, migration activities and making suggestions for improving the quality and effectiveness of our customer service and data centres. In some of our organsiations with smaller teams you may find that the role is a combination role and incorporates those tasks of a Facility Engineer. 

Our Facility Engineers provide technical, installation and customer service support, and track and organise preventive maintenance and repairs according to our service level agreements (SLAs) to maximise client satisfaction. Coordinating between service provider and supplier, you will be a crucial part of the Service Operations team and work with the European Customer Service Centre (ECSC) in London. You will be responsible for day-to-day surveillance of building and equipment, adhering to health and safety regulations and optimising uptime. You will act as first line and second line support when it comes to responding to alarms by handling or escalating them according to guidelines. In some of our organsiations with smaller teams you may find that the role is a combination role and  incorporates those tasks of a Customer Service Engineer


comp/skill 1

Technical Communication
and Presentation  

Ability to communicate with clarity and precision, presenting complex information in a concise format. 

comp/skill 2

Troubleshooting
and
problem solving

Ability to resolve issues by diagnosing problems, determining possible resolutions and implementing effective solutions. 


comp/skill 3


Quality
control 

Ability to conduct rigorous tests and inspections of products, services, solutions or processes to evaluate quality and performance. 

comp/skill 4

Engineering
& industry
data

Demonstrates knowledge of Engineering through the design, assessment and operation of complex systems and can demonstrate hands-on knowledge of our industry.

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Whats it like to work at interxion 

We believe in the power of connections to change the world. At the heart of the digital economy for more than 20 years, we enable our customers and their communities to build the connections to run their businesses, connecting people with the things that are important to them. 

Our people are what make us successful. Everyone has the chance to make an impact and we work together towards shared goals, always doing what’s right for our customers and the company. Working with us means joining a collaborative community of colleagues who support and learn from each other. You’ll be part of a global team at the centre of the digital transformation that is changing the world.

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