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Be part of our Customer Service Centre team

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Our multicultural, international Customer Service Centre provides a vital 24/7 connection between our global customers and local engineers. Working here, you’ll take system requests from customers, allocate engineering tasks, monitor progress and make sure we provide continuous service to meet our service level agreements. It’s a diverse team and there is always something happening, so our people need to be multilingual, proactive and technically minded.

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“I enjoy the relaxed environment and monthly breakfasts which encourage us to get to know our colleagues in other departments.”  

Ryan P.
Events Manager, HQUK

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Part of my daily duties are overseeing the handling, reporting and management of all events triggered by our data centre assets across Europe, which includes cooling, power, security
and fire detection. I am also part of the project team that enables us to monitor all our datacentre assets through a single platform.

I like working with different nationalities and cultures. I also enjoy the relaxed environment and monthly breakfasts which encourage us to get to know our colleagues in other departments.

The thing that stands out most about my time here is the process of learning a new technology. I was a newbie to start with on how the data centre infrastructure and components work, but now it gives me great pleasure to communicate on a technical level.

I have regular catch-up meetings with my line manager, where we can both point out areas where I might need assistance or any technical training suited to my work. There is also plenty of learning material provided on the company’s intranet and learning and knowledge platform, which I can apply to my job.

Ryan started as a Team Leader in the European Customer Service Centre in London, and is now an Events Manager at HQUK.
 

Ryan P.
Events Manager, HQUK

“Interxion is constantly evolving and we are always improving our systems, processes and skill sets.”

Lina D.
Head of ECSC

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I work in a team of 21 people with a few temporary staff members helping us during the transition to our new Service Management System. It’s hard to describe a typical day as no two days look the same, but usually I check events from the night before, then carry out change management approvals and do administrative work.

I enjoy the diversity within my department as I’m surrounded by a multicultural team, and the diversity in the countries, cities and customers we support. I like the fact that Interxion is constantly evolving and we are always improving our systems, processes and skill sets.

I was given the opportunity to complete my ITIL (Information Technology Infrastructure Library) training to develop my skills in terms of process implementation and efficiency. In the coming year, I will start a leadership course.

This is a fun company to work for. We set up all new starters with a buddy which helps them integrate into the team.

Lina is Head of the European Customer Service Cente at HQUK.

Lina D.
Head of ECSC

What it’s like to work at Interxion?

Succeeding at the heart of the global digital economy, our people create connections that matter. We allow everyone who works with us the opportunity to develop and strenghten their skills, make an impact, whilst joining highly collaborative teams as part of a high-performing business.

Be part of our Customer Service Centre team
Be part of our Customer Service Centre team
Be part of our Customer Service Centre team
Be part of our Customer Service Centre team

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