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Our Customer Service Engineers are the hands and eyes of our customers, executing their requests and keeping them up to date with progress and any value-added services. You will need to be proactive, handling projects outside of customer requests. You will be responsible for the data centre rooms and equipment. and work closely with the Operations team and Service Planning Coordinator. Your tasks will include (de)installation, documentation, testing, repairs, physical onboarding, providing technical support to clients, migration activities and making suggestions for improving the quality and effectiveness of our customer service and data centres. In some of our organsiations with smaller teams you may find that the role is a combination role and incorporates those tasks of a Facility Engineer.
Our Facility Engineers provide technical, installation and customer service support, and track and organise preventive maintenance and repairs according to our service level agreements (SLAs) to maximise client satisfaction. Coordinating between service provider and supplier, you will be a crucial part of the Service Operations team and work with the European Customer Service Centre (ECSC) in London. You will be responsible for day-to-day surveillance of building and equipment, adhering to health and safety regulations and optimising uptime. You will act as first line and second line support when it comes to responding to alarms by handling or escalating them according to guidelines. In some of our organsiations with smaller teams you may find that the role is a combination role and incorporates those tasks of a Customer Service Engineer
Ability to communicate with clarity and precision, presenting complex information in a concise format.
Ability to resolve issues by diagnosing problems, determining possible resolutions and implementing effective solutions.
Ability to conduct rigorous tests and inspections of products, services, solutions or processes to evaluate quality and performance.
Demonstrates knowledge of Engineering through the design, assessment and operation of complex systems and can demonstrate hands-on knowledge of our industry.
Succeeding at the heart of the global digital economy, our people create connections that matter. We allow everyone who works with us the opportunity to develop and strenghten their skills, make an impact, whilst joining highly collaborative teams as part of a high-performing business.
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