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Job Alert

Customer Service Engineer

Operations

Customer Service Engineer

Wezembeekstraat, Zaventem

What's in it for you?

  • Competitive package
  • Employee Performance Bonus
  • On-site parking, Lunchcheques, Working in a diverse team with high working standards

What is required?

  • High customer focus
  • Attention to detail
  • Willingness to learn

Why Interxion?

  • The opportunity to make an impact
  • Highly collaborative teams that build relationships with world-class customers
  • A high-performing international business at the heart of the digital economy

Your Role

The Customer Service Engineer is responsible for carrying out Service Requests, in example Hands & Eyes services for our customers, cross-/disconnects and elements of customer implementations. You Monitor and document customer services provided by external providers and you accompany customers that request access to Interxion’s centralized patching room. Moreover, you support Service Transition (implementation) activities, under coordination of the Service Design & Transition Engineer/Manager.

Other responsibilities include:

  • Execution of migration activities (Labelling, Installation, Documentation and testing).
  • Execution of operational tasks regarding incident and problem management
  • Potentially guidance and support of more junior colleagues
  • Inform clients, Service Planning and the potentially ECSC about progress in interventions and the delivery of any value added services, follows up on customer termination requests and questions.

The Customer Service Engineer reports directly to the Customer Services Manager. Internally your point of contact will mainly be with the Operations function and the Service Planning Coordinator. Your external points of contact will be with our customers and suppliers.

 

What You’ll need

  • Vocational qualification of a technical nature (qualified electricians are a distinct advantage), Telco’s background is preferred.
  • Demonstrable knowledge of data installations and terminations, knowledge of general installation and repair works.
  • Construction Skills Certification Scheme certification or similar demonstrating that you have passed the relevant Health and Safety tests is an advantage.
  • Experience of working in a client facing data centre.
  • Fluent in English (both verbal and written.
  • You are a self-starter and have an eye for detail, possess good communication skills and are customer focused.
  • You are eager to learn every day and gain knowledge, you strive for 100% accuracy and you are resilient and comfortable working within a 24/7 shift.

 

Customer Service Data Centre Technicians at Interxion

Our customers rely on us to provide consistent, reliable 24/7 data centre services and this team is their on-site hands and eyes, responding quickly to their needs. Working closely with the global customer service centre, we install and test the vital connections that are at the heart of our customers’ businesses. It’s about understanding electrical and power systems and data cabling, working accurately and keeping a range of local, national and global customers happy. This means you’ll enjoy a variety of challenging and interesting work in a supportive, dynamic and rewarding environment, where there are extensive opportunities to train in the latest systems.

 

InterXion Belgium                        

Our Brussels data centre is at the heart of Europe’s connectivity crossroads, not only hosting the Belgium Internet exchange, but also attracting local, regional and international businesses, and acting as a focal point for data carriers from around the world. Join one of our teams in Brussels and you'll enjoy the scope to develop your skills and achieve your full potential, while delivering the very best for our customers.

 

What we can offer you

In a rapidly evolving business sector we see ourselves as courageous and passionate, working together as one team to understand and meet our customers’ needs. Join us and you’ll discover a supportive and open environment where you’ll be encouraged to be yourself. This means you’ll have the chance to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of training and development opportunities so you can build a rewarding and successful career.

 

Apply

At Interxion, we’re small enough to adapt quickly to the rapidly changing digital landscape, but big enough to work with some of the world’s leading businesses. And we’re growing fast, so this is a great time to join us and make your mark on our future.

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A glimpse at your workspace

Your future colleagues

“I value the relationship I have with my superiors – there’s a mutual respect on both sides.”

Roland S.
Senior Facility Engineer, Austria

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The best thing about working here is the communication with my team. For every problem you encounter, you have at least one or two colleagues that will help you to solve it or improve a procedure.

We know our work is crucial for the company so we treat every task with respect, but we also really like to laugh and make jokes. A busy working day is easier to conquer with a smile on your face.

Almost every employee has their own parking space. If we don’t want to use our parking spot, we can give it back and get subsidised public transport costs instead. There are two supermarkets nearby and a canteen. If you’re not in a rush and can extend your lunch break, there are some really good restaurants and Viennese inns near us.

In my five years here, I’ve never had a day where I had to force myself to go to work, and that’s quite an accomplishment for a company these days. I value the relationship I have with my superiors – there’s a mutual respect on both sides and that’s one of the most important things for me.

Roland started as a Facility Shift Engineer. He is now an Operator, and was the first person to take on this role.

Roland S.
Senior Facility Engineer, Austria

“Senior managers have always showed their appreciation for our hard work.”

Ashley de V.
Data Centre Technician

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One of the first things I noticed when I started here was how friendly and welcoming everyone was. Senior managers have always showed their appreciation for our hard work, which makes me want to put that extra effort into everything I do.

The office space is great for the size of our team, with a big kitchen area which is great for getting together with everyone for lunch or fika, as you do in Sweden. The best facilities we have in the building are the gym, sauna and swimming pool, which I take advantage of in my free time.

Being part of the 24/7 Customer Support team, we have a few shared workspace areas and hot desks which we use when we move from one side of the building to the other when responding to jobs, which helps a lot. 

It is very social and collaborative. Every Friday everyone sits down for breakfast together and has a catch up, which is a nice way to get to know everyone.

Ashley is a Data Centre Technician and part of the 24/7 Customer Support team. He worked in the UK before transferring to Sweden.
 

Ashley de V.
Data Centre Technician

“My hobby is also my job, and I always enjoy going to work.”

Daniel P.
Service Operations Engineer, Sweden

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I take care of the infrastructure in the data centres, the cooling, backup power and ventilation. I like the job because it’s very interesting and I learn about new equipment and how to control technical devices. I’ve found myself in a position where my hobby is also my job, and I always enjoy going to work.

I usually start by planning the day to make sure that both booked appointments and maintenance are taken care of. Then I usually go out on site to meet up with the contractors and my colleagues to perform our daily tasks.

Most of the challenges I face are when I’m planning for jobs I’ve never done before. It’s challenging to work out the small details, the method, how long it will take, which contractors to use and how to fit things together.

It’s a great place to work for people who want to keep developing in their area. We have a very good induction programme for new employees, which states that we should always continue learning.

Daniel is a Service Operations Engineer in Sweden.
 

Daniel P.
Service Operations Engineer, Sweden

“I am inspired to give the job my all.”

Heinrich H.
Manager Operations. Belgium

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Every day there is a new challenge or a surprise. There is always an unplanned element and if I make a schedule for the day, there is a big chance that the day will look different. It’s very dynamic but I like the challenge of organising and managing it with my team. It makes my job fun.

The office is in an industrial area just outside a town and there are many nice restaurants nearby. There are bus stops right around the corner, the airport is 10 minutes’ drive away, and there are connections by trains and a car park on the premises.

Every employee should attend the ICM once so they understand what a great company we work for. I loved seeing how people interact with each other and how open the culture is. There was a very good vibe.

There is an international Manager Operations community and we come together three or four times a year to share ideas and problems. There is a lot of support from headquarters. The overall attitude is very positive and open-minded, I’m inspired to give the job my all.

Heinrich is a Manager Operations in Belgium.
 

Heinrich H.
Manager Operations. Belgium

“Everyone’s attitude and commitment to improving is what makes us successful and I enjoy being a part of that.”

Mark B.
Technical Project Manager, Ireland

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The office environment is very welcoming, with a good atmosphere and team spirit. It’s very easy to settle in as a new employee. We have excellent facilities, with a kitchen, showers, TV and complimentary snacks. The business park is very nice with lots of space, nature and a lake with wildlife, which is great for a walk or run at lunchtime. There’s plenty of parking on site with a perimeter fence and 24/7 security, or you can get a bus or cycle here.

Anything you need to do your job effectively will generally be accommodated. Management’s doors are always open, which is a great support and an important part of the culture. There are opportunities to gain valuable experience and progress your career both at a local and company wide level, with most roles offering the chance to travel at some point.

I am passionate about doing things the right way and I enjoy leading a project from start to finish. I find collaborating and listening to people’s opinions very beneficial, so I involve other members of the team where I can to create a more rounded solution. I also enjoy deep-diving into the more technical aspects and understanding why things work the way they do. Working here allows for that variation.

The fast-paced, ever changing environment is a challenge, but everyone’s attitude and commitment to improving is what makes us successful and I enjoy being a part of that.

Mark started as an intern as part of his master’s degree. He returned after graduating as a Project Engineer and has since been promoted to Technical Project Manager in Ireland.
 

Mark B.
Technical Project Manager, Ireland

“What do I like most about my job? The high degree of personal responsibility and the freedom I have.”

Umair M
Facility Engineer and Team Leader, Germany

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I am one of three team leaders in my facility department in Frankfurt and have been part of Interxion for almost two years. I started as a facility engineer and, within only a short time, I was promoted to team leader for the campus in Frankfurt’s Weismüllerstraße.

What I appreciate most here is the high level of personal responsibility and the freedom I have in my job. This allows us to be quite flexible in our activities. Working in our data centers constantly presents us with new challenges, which we can master thanks to our ongoing training. The management is available and responsive, always ready to listen, especially when we need support in decision-making in a critical situation.

The combination of a perfect team and a perfect working environment gives me the motivation to make Interxion even better every day. Thanks to flexible working hours, our employees come to work in a relaxed manner. The office culture is very team-oriented, and we treat each other less like colleagues and more like friends. At the beginning of the year, we get together for a kick-off meeting where we get to know the other departments and our colleagues, take part in workshops together and compete as a team in the annual company run. And: many of us have also become friends.

Umair is a Facility Engineer and Team Leader at Interxion Germany 
 

Umair M
Facility Engineer and Team Leader, Germany

Application process

1
Application

We will carefully review your application against the requirements of the position. If we have any questions, we will be in touch.

2
Interview(s)

If your profile matches what we’re looking for, we will conduct a telephone screening and/or invite you for an interview. For certain positions, there will be more than one face to face interview, an opportunity for us to get to know you further and for you to learn more about us.

3
Assessment

For most positions, there are role specific assessments that we ask you to complete. These help us identify behavioural styles relevent to the workplace and your ability to make excellent and thoughtful decisions.

4
Welcome to the team!

If we are both keen to move forward, you’re hired! From the moment you sign your contract, you will be part of our team. Your onboarding journey will ensure you get all the information you need to be successful in your role at Interxion.

Want to know more about this position?

Get in touch with:

Daphne Koning-Olde Dubbelink

Daphne Koning-Olde Dubbelink

Recruiter

+31 6 21674329

Send me a message

Still got your attention?

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