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Contract Management & Sales Support Specialist (f/m/d)

Sales

Contract Management & Sales Support Specialist (f/m/d)

Hanauer Landstraße, Frankfurt am Main

What's in it for you?

  • Competitive package
  • Employee Performance Bonus
  • Attractive Benefits

What is required?

  • Organisational Skills
  • High customer focus
  • Effective communication skills

Why Interxion?

  • The opportunity to make an impact
  • Highly collaborative teams that build relationships with world-class customers
  • A high-performing international business at the heart of the digital economy

Your Role

  • Acting as the Sales and Contract Management support for the local Sales team for all non-operational client requests and questions
  • Supporting Sales in the process of preparing offers and acting as an interface function between sales and other departments
  • Entering and verifying new contracts into our database
  • Maintaining and updating the overview of contract status for local accounts
  • Managing consolidation agreements in any case of merger & acquisitions or other changes of the customer hierarchies
  • Managing minor issues and requests from clients, especially regarding their contract

 

Your Profile

  • Vocational training in a commercial field
  • Min. 4 years of experience in a commercial or legal environment
  • Expert knowledge of contract legal language
  • Good understanding of customer contracts and service level agreements (SLA)
  • Fluent in German and English

 

Benefits

  • Open door culture with short communications paths and flat hierarchies
  • Personalized onboarding plan (buddy system), education programs
  • Permanent employment contract
  • Personal development options in a fast-growing environment
  • Extensive social benefits (Flexible working hours, digital meal vouchers, bike leasing, pension plan, etc.)
  • Many extras like free drinks, fresh fruit, or cool team events

 
Interxion: A Digital Realty Company in Germany
Our offices in Frankfurt and Düsseldorf are located in the center of the fast-growing German market. As the most connected city in Germany, Frankfurt is home to many network and service providers, which makes it the world leading interconnection hub. Our location in Düsseldorf is the main stop on the crucial Internet highway between Frankfurt and Amsterdam, which serves the Rhine-Ruhr metropolitan region and hosts all leading IP transit and Ethernet service providers. Join one of our teams in Germany and work closely with our local and international teams to provide our customers with a consistent, high quality service.
 

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A glimpse at your workspace

Your future colleagues

“We are very customer-focused, even if they have complicated requirements.”

Clément-Daniel J.
Service Delivery Manager, France

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I am in charge of taking care of clients and making sure we are respecting the agreement we signed. I have six colleagues in my department, including my manager.

There is a spirit of mutual helping within my team. We are an autonomous department with very international clients, so it’s enriching and interesting. There is no fixed routine, because there’s something different to do every day.

Once on site, I find out if there have been any incidents, and if so, I measure the degree of severity and decide whether or not to intervene. I respond to various client requests, talk to the Design and Transition departments, take stock with the Site Manager, catch up with the different technical teams and participate in internal meetings.

We must be reactive and proactive to ensure a good quality of service and to make sure projects are progressing steadily. We are very customer-focused, even if they have complicated requirements – we always manage to find a way to round off the angles.

Clément-Daniel is a Service Delivery Manager in France. 
 

Clément-Daniel J.
Service Delivery Manager, France

“I have never worked for a company where such an emphasis is placed on developing sales skills.”  

Matthew C.
Senior Account Manager, Switzerland

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There’s no such thing as a typical day for an Account Manager, but I always start my day by reading industry newsletters and LinkedIn to see what is going on and how it impacts my customer portfolio and Interxion in general. Then I plan my calls, contract negotiations and meetings, but I always have to be ready to prioritise afresh.

I love that I can directly enable businesses to do new things with the services we offer and
these changes can be seen in everyday life. Although what we sell remains the same, the actual customer solution can vary enormously. The variety among our customers and partners is what makes the job so interesting.

The wider Sales department has a lot of experience and industry knowledge. I constantly learn from my peers, and cross-country collaboration on customer projects is encouraged. There’s a strong focus on developing our sales skills and I have never worked for a company where such an emphasis is placed on this.

The growth phase in the industry right now, along with having the right people in my wider team and the variety across our customer portfolio, makes it very easy to be passionate about what I do. We need to have our finger on the pulse across the whole industry, which is really exciting.

Matthew performs a dual role of Senior Account Manager and International Business Manager.

Matthew C.
Senior Account Manager, Switzerland

“I like the fact that I am encouraged to take ownership.”

Louise B.
Sales Account Manager, Ireland

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One of the things that I really enjoy about working in the Dublin office is the fact that there
is always something happening, whether it be the summer barbecue or the wellness week in
September. Not only do I feel like a valued member of staff, but I also feel like I belong to a company that is looking out for my welfare. There’s always an event in the diary, from team lunches to celebrate staff achievements to fantasy football.

We have a fantastic canteen with all the facilities you could need, like microwaves, a blender and an omelette maker. We have groceries delivered twice a week to make sure we have all the fruit, crisps, goodies and condiments we need. The coffee is fabulous, we had a coffee tasting
morning with our suppliers to ensure that we all agreed on the choices.

The culture is collaborative and supportive, and above anything else it’s a friendly place to work. I can have a very clear, upfront conversation with my line manager and colleagues alike. I am not afraid to say if I don’t agree with something, or to ask for help or guidance. I like the fact that I am encouraged to take ownership.

Interxion Dublin shows real passion when it comes to supporting local charities. Every Christmas we collect brand new toys for local children’s hospitals.

Louise is a Sales Account Manager in Ireland.
 

Louise B.
Sales Account Manager, Ireland

Application process

1
Application

We will carefully review your application against the requirements of the position. If we have any questions, we will be in touch.

2
Interview(s)

If your profile matches what we’re looking for, we will conduct a telephone screening and/or invite you for an interview. For certain positions, there will be more than one face to face interview, an opportunity for us to get to know you further and for you to learn more about us.

3
Assessment

For most positions, there are role specific assessments that we ask you to complete. These help us identify behavioural styles relevent to the workplace and your ability to make excellent and thoughtful decisions.

4
Welcome to the team!

If we are both keen to move forward, you’re hired! From the moment you sign your contract, you will be part of our team. Your onboarding journey will ensure you get all the information you need to be successful in your role at Interxion.

Want to know more about this position?

Get in touch with:

Jonas Becker

Recruiter

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Send me a message

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